Privacy Policy

Last updated: September 24, 2026

CREATEEL INTERNATIONAL LIMITED ("Createel", "we", "us", or "our"), 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, operates the website createel.com (the "Site") and related business communication services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site or contact us through messaging platforms including Facebook Messenger, Instagram, LinkedIn, and WhatsApp.

1. Information We Collect

1.1 Information you provide through messaging channels. When you contact us via Facebook Messenger, Instagram Direct, LinkedIn Messaging, or WhatsApp, we receive and process: your message content (inquiries, requests, documents), your display name, and platform-specific user identifiers assigned by the platform (such as page-scoped IDs). We do not receive your platform password or payment information.

1.2 Information you provide on the Site. When you submit inquiry forms or contact forms, we collect your name, email address, company name, phone number, and the content of your inquiry.

1.3 Automatically collected information. Like most websites, we collect standard log data (IP address, browser type, pages visited, timestamps) for security and analytics purposes, and cookies as described in Section 6.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotations for steel products and related services;
Communicate with you about orders, shipments, documentation, and after-sales support;
Send business updates or marketing content only where you have opted in, and you may opt out at any time;
Improve our website, products, and customer service;
Comply with legal and regulatory obligations.

Platform data restriction: Information obtained from Meta Platforms (Facebook, Instagram) is used solely to provide the messaging and communication services you requested. We do not use, transfer, or sell such data for any other purpose, including advertising or data enrichment.

3. Legal Basis for Processing (EEA/UK Visitors)

Where the EU/UK General Data Protection Regulation applies, we process your personal data on the following bases: (a) performance of a contract or steps prior to entering a contract (handling inquiries and quotations); (b) legitimate interests (improving our services, securing our systems), balanced against your rights; (c) consent where required (e.g., marketing communications), which you may withdraw at any time.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only with: (a) service providers that host our website and communication tools, bound by confidentiality obligations; (b) logistics, banking, and inspection partners strictly as needed to fulfill your orders; (c) authorities where required by applicable law.

5. Data Retention

We retain inquiry and communication records for as long as necessary to handle your request, maintain the business relationship, and meet legal, accounting, or dispute-resolution requirements, after which data is deleted or anonymized.

6. Cookies

The Site uses essential cookies for core functionality and analytics cookies to understand site usage. You may control cookies through your browser settings; disabling essential cookies may affect site functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction or deletion; object to or restrict processing; request data portability; and lodge a complaint with a supervisory authority. To exercise any right, contact us at [email protected].

8. International Data Transfers

Your information may be processed in Hong Kong, mainland China, and other countries where our service providers operate. Where required, we apply appropriate safeguards for cross-border transfers.

9. Children’s Privacy

Our services are directed to business users and are not intended for individuals under 16. We do not knowingly collect data from children.

10. Security

We apply reasonable technical and organizational measures — including HTTPS encryption, access controls, and restricted data retention — to protect personal information against unauthorized access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Material changes will be highlighted on the Site.

12. Contact Us

CREATEEL INTERNATIONAL LIMITED
2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE
Email: [email protected]